Exchanges and returns
Not satisfied with your order? Let us know! We would love to hear what we can do to make you happy.
If you want to return the product, you have 14 days to exchange or return it, provided that the seal (packaging of the order) is unopened. Make sure that the products are in their original condition, including labels and tags, and show no signs of use. If we suspect that the items have already been used or are damaged due to circumstances beyond our control, we reserve the right to refuse the return.
Please contact us via info @jumbikids .nl to indicate that you want to return or exchange a product. As soon as we have received the product in good condition, we will refund the order amount due within 14 days. Please note that the costs for returning are at your own expense.
IMPORTANT! Please register your return first, so we can give you additional instructions and are aware of the expected shipment. Make sure the return shipment is provided with a Track & Trace code. The sender is always responsible for the shipment. As soon as we have received the returned items, we will refund the purchase amount to your account within 14 days.